CHI is looking for a PRN Communications Rep - hours of work will be between 6pm-6am.

Location:

CHI Health Saint Francis2620 W FAIDLEY AVEGRAND ISLAND, Nebraska 68803

CHI Health St. Francis was established in Grand Island Neb. in 1887. Today our hospital is a regional referral center with more than 100 physicians and more than 1100 employees working together to build a healthier community. Our goal is to provide patients with high-quality medical care close to home where they can be supported by their family friends and community.

Essential Job Functions:

• Answers and routes external and internal telephone calls.
• Takes messages as necessary and forwards them to appropriate individuals.
• Responds to emergency telephone calls according to established procedures.
• Utilizes the overhead paging system as needed to contact staff and relay information to building occupants.
• Announces emergency and informational “codes” according to policies and procedures.
• Coordinates conference calls for physicians, administration, and other staff.
• Greet and directs patients and family members
• Maintains strict confidentiality of patient and families
• Communicates with patients, families and team members in a manner which promotes dignity and respect.

Position Qualifications

Education:

• High school graduate or equivalent preferred.
• Prior multi-line phone system and customer service experience is preferred.

Experience/Pre-Requisites:

• Knowledge of multi-line phone systems.
• Knowledge of general office practices and procedures.
• Knowledge and experience with the use of computer applications including, but not limited to, Microsoft Office Suite products.
• Skill in effectively communicating both verbally and with written communications.
• Ability to establish and maintain effective working relationships with physicians, patients, co-workers and the public.
• Ability to work independently, with little or no supervision.
• Ability to handle stressful situations.

Physical Demands and Environmental Conditions:

• Sitting for extensive periods of time.
• Physical dexterity involved in operation of phone, keyboard, and mouse.
• Occasionally lifts up to 35 pounds.